The Career Options For Salesforce Certified Administrators
As a Salesforce Certified Administrator (SU20) you are the top authority in the world of sales automation. Many organizations depend on these administrators for their own success. They understand the need to automate repetitive and non-custodial tasks so that they can focus on more important areas. You have many skills and you will have a tremendous impact on the success of your organization.
As a Salesforce Certified Administrator (SU20) you will be responsible for setting up, training, maintaining, troubleshooting and configuring all the features of Salesforce, including Salesforce CRM and Salesforce Logic. When setting up a system for Salesforce you need to understand the software and you should always consult with Salesforce consultants before installing it in your organization. Salesforce CRM helps your staff to manage their contacts from different places and this is where you will make your first contacts with customers.
If you use the Microsoft Dynamics GP, Microsoft CRM, Microsoft Dynamics NAV or Microsoft Lotus Domino, then you will find that your training requirements are met by the Salesforce Certified Administrator training program. This program is offered by Microsoft University and offers several modules for your training needs. If you do not wish to go to a university or college, then you will be able to complete the training online. The online training is very affordable as well as being flexible when you need to get the training at a time and place that is convenient for you.
As a Salesforce Certified Administrator (SU20) you will also be responsible for troubleshooting systems in your organization. It is very important to understand how the software works and what your options are. In most cases you will find that there are a number of solutions to problems that occur and there may be some manual errors as well. A lot of your problem solving will be done through a web browser so you need to be sure that you have access to the internet at all times.
In addition to being responsible for your organization you will also be responsible for training your staff. Your staff needs to be trained on how to use the software and how to use the different features to their full potential. You need to make sure that all sales managers have access to your training course.
A career in the field of Salesforce is a great one but as with all careers, it takes work to achieve success. You will find that this is an industry that is growing rapidly and the demand for qualified sales professionals is rising. The training that you receive will help you to move into this exciting industry.